#Technical support engineer linkedin profile examples full#
#Technical support engineer linkedin profile examples software#
#Technical support engineer linkedin profile examples professional#

This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. The estimated gross base annual salary range for this role is $65,000 – $151,864 per year in New York, California, Washington, Colorado, and Rhode Island.

Ability to influence a high-performance company on its way to IPO.

Frequent team celebrations and recreation events.

H/D/V coverage along with 401K, FSA, and Commuter Benefits.

Unlimited time off to promote a healthy work-life balance.

To support you at work and beyond, we offer all our US team members fantastic benefits and perks:

Our culture is what makes Redis a fun and rewarding place to work. Experience working with container orchestration environments, such as Kubernetes.Experience working in both cloud-based and on-premise service and technology environment, including clusters.Experience with NoSQL databases (especially Redis).Programming skills, developer experience.Bachelor of Science in Computer Science or Information Systems.High availability and commitment to customers at any time.Proficiency in communication and presentation, both written and verbal (in English).Expert working knowledge in Linux/Unix and networking (TCP/IP).Strong technical background with excellent problem solving and multi-tasking skills.

#Technical support engineer linkedin profile examples software#

At least three years of technical support or customer success in the enterprise software industry.

Participate in new product development, customer training, and other support-related activities.

Serve as the customer advocate for timely resolution of issues and handling escalations, while helping customers realize and maximize the value of their Redis subscription.

Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.

Provide technical expertise during testing, deployment, and upgrading of Redis software.

Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the cloud or on-premises.Provide Root Cause Analysis when requested.Collaborate with Engineering as needed to provide solutions.Document issues and contribute to our internal team documentation.

Reproduce issues, replicating customer environments as needed.

Work with customers to troubleshoot and resolve complex software issues:.

If this sounds like you, please check out the technical foundation that we’d like you to bring in.

#Technical support engineer linkedin profile examples full#

Join the best of the best who like to apply what they know and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to sysadmin to networking to performance. You will dive deep into additional exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. You will level-up to be an expert complex problem solver on Redis Enterprise Software being used as a super high-performance database by thousands of worldwide customers. In this role, you will use and extend your existing technical depth and increase your technical breadth addressing complex problems for the top companies in the world. We have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud.Ĭome with us on our exciting journey as a valuable contributor in our Unicorn Pre-IPO Global Customer Technical Support Team at Redis.Īs a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, on-going learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. Redis provides a competitive edge to more than 8,000 global businesses with Redis Enterprise.

#Technical support engineer linkedin profile examples professional#

When you join us, you’ll begin a new and exciting career journey on which you’ll enjoy professional success, learn valuable new skills, and make lifelong friends.ĭata is the lifeline of every business, and Redis helps organizations reimagine how fast they can process, analyze, make predictions, and take action on the data they generate. Come and join us at Redis, where our success and diverse global culture make us the ideal choice for your next career move.